Privacy Policy

1. Purpose, scope and users

Our Privacy Notice was last updated on September 22, 2023. This Privacy Notice describes our policies and procedures on the collection, use and disclosure of your information when you use our web services and informs you of your privacy rights and how the law protects you. We use your personal data to provide and improve the service. By using the service, you consent to the collection and use of information in accordance with this Privacy Notice

 

2. Collection and use of your personnal data

        2.1. What data do we collect?

Our company collects the following data:

Personal identification information:

- Name
- Email
- Telephone
- Postal code
- Enterprise
- Comments
- Consent
- Group number
- Corporate Code for tarification
- Credit Card Number, expiry date, card owner
- Biling adress
- Language
- Place and date of stay, fees
- Usage data
- Cookies

 

        2.1.1. Usage data

Usage Data is collected automatically when the service is used.

Usage data may include information such as your device's Internet Protocol address (for example, IP address), browser type, browser version, the pages of our service you visit, the time and date of your visit, the time spent on these pages, unique device identifiers and other diagnostic data.

When you access the Service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you are using, your unique mobile device identifier, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you are using, unique device identifiers and other diagnostic data.

We may also collect information that your browser sends whenever you visit our service or when you access the service by or through a mobile device.

        2.1.2. Tracking technologies and cookies

We use cookies and similar tracking technologies to track activity on our service and store certain information. The tracking technologies used are web beacons, tags and scripts to collect and track information and to improve and analyze our service. The technologies we use may include:

Cookies or browser cookies. A cookie is a small file placed on your device. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use certain parts of our service. Unless you have adjusted your browser settings to refuse cookies, our service may use cookies. 

Web beacons. Certain sections of our Service and our e-mails may contain small electronic files known as web beacons (also known as clear gifs, web beacons and single-pixel gifs) which enable the Company, for example, to count users who have visited those pages or opened an e-mail and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity). Cookies can be either "persistent" or "session" cookies. Persistent cookies remain on your personal computer or mobile device when you log out, while session cookies are deleted as soon as you close your web browser.

Cookies can be either "persistent" or "session" cookies. Persistent cookies remain on your personal computer or mobile device when you log out, while session cookies are deleted as soon as you close your web browser.

We use both session and persistent cookies for the purposes set out below:

- Necessary / essential cookies 

Type: Session Cookies
Purpose: These cookies are essential to provide you with the services available on the website and to enable you to use certain features. They help authenticate users and prevent fraudulent use of user accounts. Without these cookies, the services you have requested cannot be provided, and we only use these cookies to deliver those services.

Type: Session Cookies
ID: .AspNetCore.Antiforgery.*
Purpose: This cookie is set by Microsoft AspNet to protect against Cross-Site Request Forgery (CSRF) attacks.

Type: Session Cookies
Managed by: Google
ID: rc::c, rc::a, rc::f, rc::b
Purpose: This cookie is set by Google reCAPTCHA service to identify bots and protect the website from malicious spam attacks.

Type: Session Cookies
Managed by: Google
ID: _GRECAPTCHA
Purpose: The Google reCAPTCHA service sets this cookie to identify bots in order to protect the website from malicious spam attacks.

Type: Session Cookies
Managed by: Akamai
ID: ak_bmsc, bm_sz
Purpose: This cookie is used by Akamai to optimize website security by distinguishing between humans and bots. It also helps prevent fraud. This cookie manages the interaction with online bots and takes appropriate measures.

Type: Session Cookies
Managed by: .tcgms.net
ID: _abck
Purpose: This cookie is used to detect and defend against instances when a client attempts to replay a cookie. It manages interaction with online bots and takes appropriate measures.

- Cookies Policy / Notice acceptance cookies 

Type: Persistent Cookies
Managed by: CookieYes
Purpose: These cookies identify whether users have accepted the use of cookies on the website.

Type: Session Cookies
Managed by: id5-sync.com
ID: gdpr
Purpose: Determines if the visitor has accepted the cookie consent box. This ensures that the consent box will not be shown again during future visits.

- Functionality cookies

Type: Persistent Cookies
Managed by: Us
Purpose: These cookies allow us to remember the choices you make when using the website, such as remembering your login information or language preferences. The purpose of these cookies is to provide you with a more personalized experience and prevent you from having to re-enter your preferences each time you use the website.

- Tracking and performance cookies 

Type: Persistent Cookies
Managed by: Third Parties
Purpose: These cookies are used to track information about website traffic and how users interact with the website. The information collected via these cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is usually linked to a pseudonymous identifier associated with the device you use to access the website. We may also use these cookies to test new pages, features, or functionalities on the website to see how users respond to them.

ID: ga*
Type: Session Cookies
Managed by: Google
Purpose: Google Analytics uses this cookie to store and count page views.

ID: _ga
Type: Session Cookies
Managed by: Google
Purpose: Google Analytics uses this cookie to calculate visitor, session, and campaign data and track site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.

ID: cid
Type: Session Cookies
Managed by: Sojern
Purpose: The cid cookie helps identify unique visitors and understand their behavior on the site over time.

ID: uid
Type: Session Cookies
Managed by: Google
Purpose: This is a Google UserID cookie that enables tracking users across different sections of the website.

ID: _fbp
Type: Session Cookies
Managed by: Facebook
Purpose: Facebook sets this cookie to display advertisements when you're on Facebook or a digital platform powered by Facebook advertising after visiting the website.

ID: SEUNCY
Type: Session Cookies
Managed by: semasio.net
Purpose: This cookie is used to store a unique identifier to identify the visitor’s device on future visits to the website.

ID: demdex
Type: Session Cookies
Managed by: Adobe
Purpose: The demdex cookie, set under the demdex.net domain, is used by Adobe Audience Manager to help identify a unique visitor across multiple domains.

ID: AFFICHE_W
Type: Session Cookies
Managed by: weborama.fr
Purpose: Weborama uses this cookie to determine the visitor's interests based on visited pages, clicked content, and other actions on the website.

ID: AFFICHE_W
Type: Session Cookies
Managed by: weborama.fr
Purpose: Weborama uses this cookie to determine the visitor's interests based on visited pages, clicked content, and other actions on the website.

ID: _gid
Type: Session Cookies
Managed by: Google
Purpose: Google Analytics uses this cookie to store information about how visitors use a website while creating an analytics report on the site's performance. Some of the data collected include the number of visitors, their source, and the pages they visit anonymously.

ID: _gat_additionalTracker
Type: Session Cookies
Managed by: Google
Purpose: Google Analytics uses this cookie to limit the request rate.

ID: _gat_UA-*
Type: Session Cookies
Managed by: Google
Purpose: Google Analytics uses this cookie for tracking user behavior.

ID: _gcl_au
Type: Session Cookies
Managed by: Google
Purpose: Google Tag Manager places this cookie to experiment with the effectiveness of advertising on websites using their services.

ID: _gat
Type: Session Cookies
Managed by: Google
Purpose: Google Universal Analytics uses this cookie to limit the number of requests and thus reduce data collection on high-traffic sites.

ID: SERVERID
Type: Session Cookies
Managed by: eyeota.net
Purpose: This cookie is set by Slideshare’s HAProxy load balancer to assign the visitor to a specific server.

- Advertising cookies

ID: uuid2
Type: Session Cookies
Managed by: adnxs.com
Purpose: The uuid2 cookie is set by AppNexus and stores information to differentiate devices and browsers. This information is used to identify the ads served by the platform and assess the performance of the ads and payment attributes.

ID: anj
Type: Session Cookies
Managed by: adnxs.com
Purpose: AppNexus sets the anj cookie, which contains data indicating whether a cookie ID is synchronized with partners.

ID: test_cookie
Type: Session Cookies
Managed by: doubleclick.net
Purpose: doubleclick.net places this cookie to determine if the user’s browser accepts cookies.

ID: CM-CM14
Type: Session Cookies
Managed by: adform.net
Purpose: Adform sets this cookie to check if a new partner cookie synchronization is necessary.

ID: uid-bp-*
Type: Session Cookies
Managed by: ads.stickyadstv.com
Purpose: Adform sets this cookie for advertising targeting purposes.

ID: CMID, CMPS, CMPRO
Type: Session Cookies
Managed by: casalemedia.com
Purpose: Casale Media sets this cookie to collect information about user behavior for targeted advertising. The CMPS cookie is set for anonymous user tracking based on website visits to display targeted ads. The CMPRO cookie is set for anonymous usage tracking and targeted advertising.

ID: rlas3, pxrc
Type: Session Cookies
Managed by: rlcdn.com
Purpose: RLCDN places this cookie to deliver relevant ads to users and limit the number of times the same ad is displayed.

ID: arcki2
Type: Session Cookies
Managed by: audrte.com
Purpose: AudienceRate places this cookie to collect information on user engagement and behavior to improve website performance and increase the relevance of online ads.

ID: wfivefivec
Type: Session Cookies
Managed by: w55c.net
Purpose: W55c places this cookie to collect data on user visits to the website, such as the pages viewed. The recorded data is used for targeted advertising.

ID: dpm
Type: Session Cookies
Managed by: dpm.demdex.net
Purpose: The dpm cookie, placed under the Demdex domain, assigns a unique identifier to each visitor, allowing third-party advertisers to target these users with relevant ads.

ID: IDE
Type: Session Cookies
Managed by: doubleclick.net
Purpose: Google DoubleClick IDE cookies store information on how the user uses the website to present them with relevant ads based on their profile.

ID: UserID1
Type: Session Cookies
Managed by: adfarm1.adition.com
Purpose: Adition sets this cookie as an anonymous unique identifier for a website visitor. This identifier is used to recognize the user across different sessions and track their activity on the site. The collected data is used for analytics purposes.

ID: ab
Type: Session Cookies
Managed by: agkn.com
Purpose: Held by agkn, this cookie is used for targeting and advertising purposes.

ID: matchadform
Type: Session Cookies
Managed by: w55c.net
Purpose: Adform sets this cookie to deliver relevant content and ads to the user.

ID: bku, bkpa
Type: Session Cookies
Managed by: bluekai.com
Purpose: Bluekai places this cookie to store anonymized user data, such as IP address, geographical location, visited websites, and ads clicked by the user, to optimize ad delivery based on user movements across websites that use the same ad network. This cookie stores anonymized web usage data in an aggregated form to create a profile for targeted advertising.

ID: OAID
Type: Session Cookies
Managed by: adswizz.com
Purpose: This cookie is placed to record whether the user has opted out of allowing data collection by AdsWizz cookies.

ID: cf, cip, cnac, car, callback
Type: Session Cookies
Managed by: id5-sync.com
Purpose: Used to deliver relevant ads to the visitor. Presents relevant content and ads to the user, and facilitates real-time bidding for advertisers. Collects visitor behavior data from multiple websites to deliver more relevant ads. It also helps limit the number of times the visitor sees the same advertisement.

ID: dc-adv
Type: Session Cookies
Managed by: Sojern
Purpose: Collects information about user behavior across multiple websites. This data is used on the site to optimize the relevance of advertisements.

- Unclassified cookies

ID : AspNetCore.Mvc.CookieTempDataProvider
Type : Session Cookies
Managed by: unavailable
Purpose: unavailable

ID : receive-cookie-deprecation – XANDR_PANID
Type : Session Cookies
Managed by: adnxs.com
Purpose: unavailable

ID : C
Type : Session Cookies
Managed by: adform.net
Purpose: unavailable

ID : adfid
Type : Session Cookies
Managed by: Sojern
Purpose: unavailable

ID : ar_debug
Type : Session Cookies
Managed by: doubleclick.net
Purpose: unavailable

ID : arcki2_adform – arcki2_ddp2
Type : Session Cookies
Managed by: audrte.com
Purpose: unavailable

ID : gpp
Type : Session Cookies
Managed by: id5-sync.com
Purpose: unavailable

ID : _dd_s – GMS_12598 – bm_sv - __tcet - _gat_tct – GMS_115796
Type : Session Cookies
Managed by: TravelClick
Purpose: unavailable

For more information regarding the cookies we use and your choices regarding cookies, please see our Cookie Policy or the Cookies section of our Privacy Notice.

 

2.2. How do we collect your data?

You provide most of the data we collect directly to our company. We collect data and process data when you :

Place an order for one of our products or services.

- You subscribe to a newsletter subscription form.
- Fill out an online form for any inquiries addressed to us, such as a contact form, a price request, our private offers, or to be notified of our potential promotions.
- Volontarily complete a customer survey or provide feedback on one of our discussion forums or by email.
- Use or visit our website through your browser's cookies.
- Consult the emails we send you.
- Interact with one of our advertisements.

 

3. Use of your personnal data

Our company collects your data so that we can:

Process your order, manage your account.

- Send you an email with special offers on other products and services we think you might like.
- Provide you with information related to your order.
- Improve our customer service.
- Advertise to visitors of our website.

If you agree, our company will share your data with partner companies so that they can offer you their products and services.

- Sojern
- TravelClick
- Revinate
- TrustYou
- Oracle
- IQware
- Global Payment
- 3C Payment
- Genatec
- Intelity
- Intello
- Gouverneur Inc

4. How do we store your data and for how long?

Our company securely records your data and will retain your data unless you request its deletion.

 

5. Marketing

Our company would like to send you information about our products and services that we think you might like, as well as those of our partner companies.

If you have agreed to receive marketing content, you can always unsubscribe at a later date.

If you no longer wish to be contacted for marketing purposes, please send your request at marketing.siege@gouverneur.com

 

6. Transfer of your personnal data

Your information, including personal data, is processed at the company's operating offices and at any other location where the parties involved in the processing are located. This means that such information may be transferred to and stored on computers located outside your state, province, country or other governmental jurisdiction where data protection laws may differ from those of your jurisdiction.

Your consent to this privacy notice followed by your submission of this information represents your agreement to this transfer.

Our company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Notice and that no transfer of your personal data will take place to any organization or country unless there are adequate controls in place, including the security of your data and other personal information.

 

7. Disclosure of your personal data

        7.1. Commercial transactions

If the Company is involved in a merger, acquisition or sale of assets, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different privacy notice.

        7.2. Application of the law

In certain circumstances, the Company may be required to disclose your personal data if required to do so by law or in response to valid requests from public authorities (for example, a court or government agency).

        7.3. Other legal requirements

The Company may disclose your personal data in the good faith belief that such action is necessary to:

- Comply with a legal obligation
- Protect and defend the Company's rights and property
- Prevent or investigate possible wrongdoing in relation to the Service
- Protect the personal safety of service users or the public
- Protection against legal liability

 

8. Security of your personal data

The security of your personal data is important to us, but please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Although we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

 

9. Legal basis for processing personal data

We may process personal data under the following conditions:

Consent: You have given your consent to the processing of personal data for one or more specific purposes.

Performance of a contract: The provision of personal data is necessary for the performance of an agreement with you and/or any pre-contractual obligations thereof.

Legal obligations: The processing of personal data is necessary to comply with a legal obligation to which the Company is subject. 

Vital interests: The processing of personal data is necessary to protect your vital interests or those of another individual. 

Public interest: The processing of personal data is linked to a task that is carried out in the public interest or in the exercise of official authority conferred on the Company. 

Legitimate interests: The processing of personal data is necessary for the purposes of the legitimate interests pursued by the company. 

In all cases, we will be happy to help clarify the specific legal basis that applies to the processing, and in particular, whether the provision of personal data is a legal or contractual requirement, or a requirement necessary to enter into a contract.

        9.1. Your rights

The Company undertakes to respect the confidentiality of your personal data and to guarantee that you can exercise your rights.

Under this Privacy Notice, and by law, you have the right to: 

Request access to your personal data. The right to access, update or delete the information we have about you. Whenever possible, you can access, update or request the deletion of your personal data directly in the settings section of your account. If you are unable to perform these actions yourself, please contact us for assistance. This also enables you to receive a copy of the personal data we hold about you. 

Request correction of the personal data we hold about you. You have the right to correct any incomplete or inaccurate information we hold about you. 

Object to the processing of your personal data.  This right exists when we rely on a legitimate interest as the legal basis for our processing and there is something about your particular situation, which makes you want to object to our processing of your personal data on this ground. You also have the right to object when we process your personal data for direct marketing purposes.

Request the deletion of your personal data. You have the right to ask us to delete or remove personal data when there is no good reason for us to continue processing it.

Request the transfer of your personal data. We will provide you, or a third party chosen by you, with your personal data in a structured, commonly used and machine-readable format. Please note that this right only applies to automated information that you have initially consented to us using or where we have used the information to perform a contract with you. 

Withdraw your consent. You have the right to withdraw your consent to the use of your personal data. If you withdraw your consent, we may not be able to provide you with access to specific features of the Service.

        9.2. Exercising your data protection rights

You may exercise your rights of access, rectification, cancellation and opposition by contacting us. Please note that we may ask you to verify your identity before responding to such requests. If you make a request, we will do our best to respond as soon as possible. You have the right to lodge a complaint with a data protection authority about our collection and use of your personal data. For more information, if you are in Quebec, please visit the Commission d'accès à l'information du Québec.

 

10. Link to other websites

Our Service may contain links to other Web sites that are not operated by Us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to consult the privacy notice of each site you visit. We have no control over, and assume no responsibility for, the content, privacy policies or practices of any third-party site or service.

 

11. Changes to this privacy notice

We may update our privacy notice from time to time. We will notify you of any changes by posting the new privacy notice on this page. We will notify you by e-mail and/or a prominent notice on Our Service, prior to the change taking effect and will update the "Last Updated" date at the top of this Privacy Notice. You should check this Privacy Notice periodically for any changes. Changes to this Privacy Notice are effective when posted on this page.

 

12. Contact us

If you have any questions about our company's privacy notice, the data we hold about you, or if you wish to exercise any of your data protection rights, please do not hesitate to contact our Privacy Officer:

Confidentialite@gouverneur.com

1000 Sherbrooke Ouest, bureau 2300, Montréal, Québec, Canada, H3A 3R3

 

13. How to contact the competent authority

If you wish to report a complaint or if you feel that your concern has not been satisfactorily addressed by our company, you may contact the Commission d'accès à l'information du Québec.

Email: cai.communications@cai.gouv.qc.ca

Address:

Commission d'accès à l'information

Quebec City
Suite 2.36
525 René-Lévesque Blvd. East
Quebec City, Quebec G1R 5S9

​
Updated: September 2024